Yicheng After-Sales Team Completes Equipment Installation and Debugging Amid Iran Crisis
On June 13, 2025, Yicheng Automation engineers Sun Yihao and Chen Linchun arrived in Tehran as scheduled to carry out equipment installation and debugging. Unexpectedly, armed conflict broke out between Israel and Iran that same day, drastically deteriorating the security situation in Tehran. The two engineers were immediately plunged into a crisis—communications were cut off, evacuation routes were blocked, and the airport was shut down.
The company headquarters immediately activated emergency protocols, making every effort to contact the engineers and coordinate an evacuation plan. What was truly moving was that, while awaiting evacuation, despite the extreme conditions—including stray bullets and loss of communication—the two engineers still reported for duty daily, maintaining close contact with the client and racing against time to advance the project. Thanks to their exceptional technical skills and unwavering professionalism, they completed the installation and debugging of 11 core units four days ahead of schedule, ensuring the client’s production line launched on time. Ultimately, with the company’s coordination, they safely returned to China on an evacuation flight on June 22.
"At the most dangerous moment, the professionalism displayed by the Yicheng team was truly admirable!" the client’s project leader emotionally remarked during the handover. This special delivery, forged amid conflict, not only fulfilled Yicheng’s solemn promise to the client but also demonstrated the sense of responsibility of Chinese engineers.
To honor their outstanding contributions during this after-sales mission, the company held an awards ceremony upon their return. General Manager Pan personally presented them with the "Braving the Firestorm · Service Pioneer" honorary certificate. GM Pan stated, "Your journey through the conflict is the best interpretation of Yicheng’s service spirit! You have embodied Yicheng Automation’s values—customer first, mission accomplished—and written an extraordinary chapter in Yicheng’s global service history with your expertise and courage. I believe that with the joint efforts of outstanding Yicheng professionals, we will achieve even greater success in our global service journey!"
Amid the tide of globalization, Yicheng Automation has always earned the trust of global clients with its exceptional products and meticulous service. We understand that the stable operation of every piece of equipment carries the trust and expectations of our clients. Therefore, after-sales service has always been a top priority in Yicheng’s strategy. From technical training to remote support, from regular inspections to emergency response, Yicheng consistently safeguards every client’s trust with professionalism and responsibility. Moving forward, Yicheng will continue to drive innovation, build upon service excellence, and join hands with global clients to embark on a new journey toward intelligent manufacturing!