FAQs - Yicheng Automation

Customized Automatic Assembly Machine Service Since 2007 - Yicheng Automation

Frequently Asked Questions

Are you a factory or trading company?

Yicheng Automation was established in 2007 and is a CE and ISO-proved manufacturer. We have 100 professional developers in the R&D team and about 200 members in the production and quality control departments. More details can be found at the About Us page.

Where is your factory located?

Our headquarters is located in Dongguan Guangdong (between Guangzhou & Shenzhen) and it also has an industrial zone in Zhejiang Province. Warmly welcome to visit our factory. If necessary, we can arrange for a driver to pick you up. Contact Us to make a schedule to receive you.

What is the main business area of Yicheng Automation?

Yicheng focuses on the R&D and manufacturing of automation assembly machine in the production fields of low-voltage electrical, auto parts, medical products, precision micro motors, cooling fans and other production areas.

What types of automation equipment do you manufacture?

We manufacture a wide range of automation equipment, including robotic arms, conveyor systems, PLC controllers and industrial sensors, designed to streamline manufacturing processes across industries. View more Products about our automation equipment.
·Industrial robots arms: Used for various tasks on automated production lines, such as assembly, welding, spraying, etc.
·Automated assembly line: Including feeders, conveyor belts, automated workstations, machine vision systems, etc., used to automatically assemble parts into final products.
·Automated inspection equipment: Used to automatically inspect product quality, performance, surface defects and dimensional deviations, etc.
·Automation control system: Including PLC (programmable logic controller), SCADA (supervisory control and data acquisition system), DCS (distributed control system), etc., used to automatically control the operation of production equipment.
·Automated warehousing and logistics systems: Including automated shelves, stackers, AGVs (automatic guided vehicles), etc., used for automated warehouse management and logistics transportation.

What are the key features of your automation machine?

Our automation equipment has advanced PLC control technology and can automatically complete a series of tasks such as assembly, processing, and testing. Different types of automated production equipment have their own characteristics and advantages, including but not limited to:
·High efficiency: Improve production efficiency and reduce manual labor.
·Flexibility: Adapt to different production needs and processes.
·Reliability: Stable and reliable performance to ensure production stability.
·Easy to operate: Simple operation interface and control system.
·Intelligent: Some equipment has intelligent control and automation functions, enabling remote monitoring.

How can I purchase your automation equipment?

Yicheng is a non-standard automated solution provider. We will customize the automated solutions and offer formal quotations based on your product details. Upon your approval, both parties sign the equipment purchase contract. For more details, please contact our sales team for assistance.

How can we get the proposal and quotation for automation equipment as our request?

Please kindly supply us with the following details:
· 2D/3D product drawings.
· Capacity request.
· Surface treatment requirements.
· Samples sent to our address for engineer evaluation.
After all, the information is obtained, we will try to send you the proposal for confirmation within one week. When you confirm our proposal, we will send you the formal quotation sheet. View more detailed Service Process.

What kind of documents can you provide before the shipment of automated assembly machines?

Yicheng will provide a full set of documents to support the shipment and machine operation, debugging, troubleshooting, maintenance, etc.
a. User manual
b. Electric diagram
c. Pneumatic diagram
d. Maintenance plan
e. PLC software
f. List of consumables, wear, and spare parts
g. Photos for shipment
h. Invoice
i. Packing list
j. Country of origin
And other documents specially required by customers.

How about payment terms and lead time?

Payment Terms: 50% deposit upon the contract, 40% middle payment against check, and acceptance before shipping, 10% balance after completion of installation on customer site. Lead Time: 90 working days for single machines, and 130 working days for assembly lines. In special cases, both parties can finalize by negotiation.

What is the packing of the machine? Is it suitable for shipment?

The machine will be wrapped with shrink film to avoid any scratches for better protection, and the outside packed with a standard wooden case. It is suitable for shipping by sea, truck and rail . After you receive the machine, it's better to carefully check the overall appearance of the machine. Your comments back will be highly appreciated.

What shipping methods do you offer? How to choose the shipping method?

We provide transportation methods such as sea transportation, air transportation, rail transportation, road transportation and multimodal transportation. The shipping method usually depends on factors such as the size, weight, value, urgency of the equipment, and distance to the destination. We have cooperative freight forwarders who will comprehensively consider transportation time, cost, safety, reliability and other factors to provide you with reasonable transportation method suggestions to ensure a smooth transportation process.

Do you provide installation and setup services for your products?

Yes, we offer comprehensive one-stop installation and commissioning services for our automation equipment, ensuring seamless integration into your existing production environment. Our team of experienced technicians will work closely with you to optimize performance and minimize downtime.

What type of support do you offer after purchasing your automation equipment?

We provide ongoing technical support and troubleshooting assistance to ensure smooth operation of our automation equipment. Our support team is available via phone, email, or online chat to address any questions or concerns you may have.

How long is the warranty of your equipment?

One-year warranty after receipt check upon delivery. And we will comprehensively provide you with all kinds of technical support services in the after-sale! Also, our engineers are available to service machinery overseas to help until the machine is good performance.